Debunking Five Robotic Process Automation (RPA) Myths

Over the past few years, Robotic Process Automation has come out to be one of the most iconic breakthroughs in the technology space. Some of the biggest and top corporations even regarded RPA as the most disruptive innovation a business can use to leverage cost reduction, productivity, accuracy, and quality.

RPA has a track record of being the best option to take in eliminating menial and repetitive tasks. In parallel, RPA is also utilized to drive sales and revenue and fast track growth.

Given all the positive values Robotic Process Automation is bringing in, there are still doubts and misconceptions arising across different market sectors. This is particularly for employees of the businesses adopting RPA technology. These misconceptions and doubts are somewhat creating fear for the companies. Because of fear, it causes setbacks for these companies to revolutionize how their business operates and leverage a more lean value chain.

This is something we need to address. That is why here in Virtual AI, we have decided to clear things up. Here is a list of the RPA common myths and some facts about them.

1. Robots will take over and replace humans

This one probably tops our list for the day. There is no we can deny that this will not be the case. There are indeed a lot of jobs that were tasked to humans before they are now being done by robots. One might disagree with the rise of cognitive services. The capabilities of these robots to replicate human behaviors are increasing. Still, artificial intelligence requires human intervention in training. Robotic Process Automation technology, therefore, is not entirely independent. They can’t reproduce high-level logic which humans are capable of. Well, at least for now.

It is also true that not all of the jobs are capable of being automated. This only means one thing. An employee will be tasked to do something that adds more value to the business. It can be something like marketing or sales. Perhaps, a more customer-centric role that deepens the engagement between the business and the customer.

2. RPA will be the end for BPO companies

This will never be the case for RPA and BPO companies. Believe it or not. BPO companies are using RPA to scale their businesses. RPA helps them increase their business efficiency and to deliver services on time to their customers. There will always be a need for RPA from BPO companies, especially BPO companies take more profit in back-office processes – where RPA fits the most. RPA pretty much does the same thing for BPO companies as it did for other players from the different market sectors. It significantly reduces operational costs, increases productivity, improves compliance, increases accuracy in reporting and analytics. and obtain client retention and satisfaction.

3. Robots are 100% accurate

We are a provider of RPA solution and we cannot bear to see you have the misconceptions of robots being error-free. There will always be room for improvement. That I can tell you. You see, robots don’t have common sense. So if there is a flaw in our robotic workflow, it will be obvious that an error will arise at some point. If there are incorrect logics in the robot’s workflow, the robot will still interpret the instruction as literally as possible.

Another thing, software robots execute tasks in a consistent manner. These robots are still going to replicate mistakes existing in the workflow. I suggest at the early point of RPA implementation, it would be wise to have the robot undergo software testing and QA thoroughly. Failure to detect the flaws would be mean more work needs to be redone, either re-automating or manually executed.

4. RPA will not fit on my industry

Many believe that RPA only fit in certain industries that are productive. We tend to disagree with this. The truth is, back-office processes exist in every company irrespective of what industry they are from. This means that RPA can be applied to a wide range of industries. For instance, RPA fits almost to any business that does have a large volume of repetitive, rule-based, and repetitive tasks. Another modern trend is that the companies from the insurance sector are using RPA to automate their claims processing. We are also seeing that RPA is changing the game for banks in terms of fraud detection. There’s are so many things you can do with Robotics Process Automation. If you have don’t have any business case for you to identify where RPA fits in your industry, my friends at Virtual AI can help. Feel free to reach out to them!

5. Automation is not worth the investment

Organizations and businesses had been looking for ways to leverage any options that reduce their costs. Some companies resorted to having their processes and jobs outsourced. The trend nowadays: companies are now adopting RPA technology to automate their back-office processes. The cost to implement RPA is significantly lower compared to Business Process Management Softwares. On the other hand, RPA provides fast internal cost reduction and is able to drive sales.