Workers who are managed well and looked after properly perform better, our Virtual Workforce is no different
The depth of our team and the insight we possess to preempt and build in agility and responsiveness to change is core to our service delivery model
We offer our clients a fully managed service because we want the solutions we provide to not only work well from the outset but constantly improve and evolve to fit your business perfectly, whatever your growth challenges
Key aspects of our support solutions include:
Operational oversight & management
As with any workforce it is important to ensure that the environment in which the workforce is operating is available and that the team can get on with their work. Additionally, one of the great features of our virtual workers is that they can continue working 24/7, so when your teams go home they keep working.
Our Managed Service teams proactively look after our virtual workers, monitoring:
Continuity of operations & service
Periodically the virtual workers need to be retrained due to changes in the environment or the underlying systems, with the Virtual AI Managed Service we proactively;
Virtual AI continuously updates the skills and capabilities of our workers to include these at no additional cost to you.
By working closely with leading global partners we ensure we remain at the cutting edge of what is possible … so you don’t have to.
Quality control & auditability
As with any operation it is important to ensure that the appropriate controls are in place and that they are easily auditable.
Our Managed Service team undertakes robust quality control checks on all new and modified processes performed by our Virtual Workforce. This includes maintenance of full audit and technical logs to ensure complete control over the development and deployment of the Virtual Workers.
Client & workforce reporting
It is essential to the success of your operation that we both clearly understand and regularly feedback how the workforce is performing.
The Virtual AI Managed Service team provides clients with regular reporting on:
Only pay for a what you need
We like to keep things as simple and as straightforward as possible to ensure maximum ROI
A virtual workforce can be made up of both permanent (fixed-term) or temporary workers and you can start with a single virtual worker licence and then add additional workers as required
Our Virtual Workforce solutions include:
Robotic Process Automation (RPA)
For clients that simply want to buy their own RPA licences so that they can build, automate and run their own simple automation processes, we provide a range of pure RPA licensing options. We can also offer the training and support to ensure you maximise their capabilities fully.
There are 3 primary ways in which traditional RPA robots can be deployed:
Intelligent Automation Platform (IAP)
For clients looking for more complex solutions and a higher skill level in their Virtual Workforce, our multi-tenant and securely hosted IAP enables us to deploy an unlimited number of Virtual Workers equipped with the full range of Intelligent Automation capabilities.
With a minimum quantity of 1x Virtual Worker you can then flex up and down according to demand levels within your business.
Our Virtual Workers are not only able to work smarter, they are also more capable of learning faster than pure RPA “robots”, as they come equipped with a more developed skill set which includes:
By approaching digital transformation from an outcomes-based delivery model you can have a mixture of RPA and IAP solutions with modular pricing and the ability to flex deployment to cater for any seasonal demand level peaks and troughs.
For some qualifying processes we also offer a range of transactional-based Pay-as-You-Go (PAYG) pricing models to further maximise ROI for lower volume business critical processes.
Why not get started with your own virtual workforce ... it's easier than you might think
If you are just starting out we offer the training and support to help you build your own solutions