What is Intelligent Automation?

Many companies interested in the benefits automation promises are looking at RPA and may have already started to develop their own RPA solutions.  RPA is a great technology but quite often is only part of the solution required to deliver the types of positive outcomes most clients seek.  We provide and entire automation platform together with the skill and expertise to make it work

By taking automation further we help future-proof our client’s operations delivering measurable performance improvements that can simply perform better and more reliably then many other solutions available in the marketplace.  We do not expect clients to have sub-optimal experiences and are very passionate about getting it 100% right for our clients

A bold statement for sure … but one we are more than happy to back up 

What are your priorities and where would you like to start?

Typical processes suitable for automation by business department

Human Resources

Checking documents, online verifications, processing starters, leavers and movers (SLAM), setting up passwords and assigning system permissions and login protocols, security and door pass-codes, ordering new equipment, scanning, document managing and archiving, filing, auditing, scheduling, compliance and managing training requirements and resources.

Finance

Bank Reconciliations, Credit Analysis and Risk Management, Reporting, Analytics, Billing and Posting adminstration, Fraud Verification checking, Data Processing. Error reduction, leverage improved turnaround on payment cycles. Improve KYC and AML compliance by using virtual workers to automate data management and verification activities.

Sales

Customer account management, forecasting, data cleansing, credit checks, compliance audits, business intelligence reporting, automation of document management, extracting data from emails, email management marketing automation and Big Data insights, planning, scheduling, digital campaign management, catalogue creation and management, competitor insight and data mining.

Procurement

Setting up supplier accounts within legacy applications and accounting systems, Supplier management risk and compliance, Purchase requisitions, PO# creation, issue and reconciliation, invoice approval and processing, contract management, asset management, tender management and creation, scheduling and account management, retrieve inventory and utilisation stats to assist demand forecasting, extracting data from emails and attachments, managing emails and attachments, archiving and storage of data. Searching and collating information for reporting and analysis.

Operations

Whatever your business there are rules based processes governing Operations. Increasingly companies are looking to achieve marginal performance gains and by automating process, improving quality, reducing error and reducing cycle times, significant advances can be made in this area for companies willing to invest the time to explore automation solutions. These can range from back office to frontline services and are almost too many and varied to list.

3rd Party Website & APP Integrations

If you interact with any 3rd party applications, websites or software for any of your departments, using Computer Vision and Machine Learning techniques, we can train our Virtual Workforce to replicate any required processes. By interacting with these online systems using information from within your own secure systems environment, in the same way a human worker would, we can reduce cycle times and significantly increase productivity, especially if these processes can be completed out of hours.

Intelligent Automation - Overview

Our Intelligent Automation Platform (IAP) gives you the entire range of IA solutions in one robust fully managed environment.  

Always reliable and constantly evolving to keep pace with technology changes … so you don’t have to.

We have the experience to know how to make it work, the skill to execute on time, on budget and the depth of support required to make sure your business keeps moving positively towards greater and greater performance efficiencies, even whilst you may still be working out how to really get the most out of the solutions we are capable of delivering.

Some basic guidelines on process suitability for automation

Achieving the types of positive business outcomes you are seeking will be best achieved when the following guidelines are adhered to:

Initial Assessment

Once the candidate processes and desired outcomes have been identified then an initial high level assessment can be undertaken to categorise each process. We also offer more detailed automated analysis via our Process Discovery and Process Mining techniques so please head on over to our FAQ section to find out more.

Prerequisite Conditions

For a process to be considered a potential candidate for intelligent automation the process needs to be rules-based, the environment in which it is being performed needs to be stable and the data must be able to be structured to drive an efficient process. It should be noted the one of the key techniques to Intelligent Automation is the conversion of unstructured data into a structured format, by example, taking emails and any associated attachments included within the emails and transforming these into a structured standard format.

If a process exhibits these three characteristics then it is likely to be suitable for automation.

1. Rules-based process

2. Stable environment

3. Structured data

Good Candidates

If a process occurs infrequently and has very low volumes it is unlikely to be a good candidate process (unless there are other benefits to automating it e.g. accuracy, quality, business-critical reasons or out of hours performance etc …).

Good candidate processes have some volume and are typically repetitive with limited variation. If the frequency with which these processes are performed is variable and the business has peaks and troughs then automation is excellent at smoothing out and managing the workload. Examples of this would be “month end” activities or regular reporting requirements which place additional pressures on day to day operations during the normal business cycle.

Perfect Candidates

If a process can be performed out of normal business hours or if accuracy is really important then Intelligent Automation is ideal for these types of processes. If a process requires interaction with multiple systems or with a legacy business information system that does not support technical interfaces, then intelligent automation is perfect as it enables businesses to retrieve or enter information from and into the system without any technical integration. We literally train our virtual workers to read the screens and work within legacy applications and 3rd party software applications as required in the same way that a human would be able to do.

Ready to try Intelligent Automation?

Get in touch with our team and discover just how much you can accelerate business growth using cutting edge process automation technology