Automate then Optimise.
Our development approach is to start small and deploy rapidly

With over 20 years of data science and machine learning experience we have developed a comprehensive software library and a host of refined process optimisation techniques to get you off to a fast start with Intelligent Automation  

If we haven’t already got a solution in our toolset to apply to your business process – we’ll build you one.  Every action we take is aligned to delivering the positive business outcomes you want to achieve, in any department and with any suitable process

Roadmap to Success …

Having carefully identified the processes our development and implementation process follows a carefully structured plan.  It is made up of a number of stages, with us working very closely with your team throughout.  Input will be required during this delivery process and will all be clearly defined in our process development road map, along with identification of all key project milestones so you remain in full control of the process at all times.

Within our Intelligent Automation Platform (IAP) there are a number of tools that can be deployed to solve any given process automation, usually it will be a combination of one or more of these to deliver the required outcomes for your business.

As developers we understand the importance of:
  • Producing good quality reliable software that is maintainable and reliable.
  • Keeping in close communication with all process owners, stakeholders, users and key decision influencers.
  • Maintaining a full audit log to enable full traceability of all changes.
  • Building in future-proofing and process optimisation from the very start.

Analysis & Design

This stage of development is crucial to the successful implementation of any automation project.

Our Analysts, Digital Architects and Account Management team will provide:

Analysis

Process Owners, Process capture document, Input Sources, Trigger process, Volumes & Frequency, Operational Considerations, Acceptance Criteria

Design

Technical Design, Development Estimate & Plan, Testing Strategy, Exception Reporting, Process Considerations

Your participation in the analysis and design stage involves:

  • Starting to believe in the "art of the possible". Our methods are not like traditional development and we can move at a pace that often surprises our clients. We will very quickly identify ROI for simple processes and for more complex analysis we offer a range of process discovery and data mining solutions which can be deployed across your entire business to identify areas suitable for automation.
  • An appreciation of the factors that contribute to success in this area. Whether you already have an established digital transformation strategy or Centre of Excellence (CoE) which is what others may tell you is essential, we beg to differ and can also offer a variety of practical commercial options to help you engage whatever your skill and experience level . In short, our experience allows us to integrate wherever you need us; our scope of support includes working with existing partners or helping you start from scratch and we believe you will appreciate our approach to effective teamwork.
  • Defining the outcomes your are seeking and pointing us in the direction of your systems, processes and people, so we can do what we do best.

Build & Testing

During development we conduct a number of verification steps throughout the build stages to ensure quality of performance, reliability and accuracy.

Our Development and Client Services Team will: 

Build

Configure Trigger actions, Define Orchestrator, Components, Reporting - everything we do is recorded and fully auditable

Testing

Component, Process, Test Results, Acceptance Criteria

We’re off and running at this stage … but we need you to:

  • Monitor the data quality of inputs once live. if anything changes we need to know so we can adapt to help maintain accuracy levels.
  • Be responsible for processing exceptions & 1st line support - this is all about keeping things under control through a single point of contact.
  • Maintain liaison with any of your other systems product owners regarding system road map changes. Our virtual workers are very good but they do exactly what we tell them and if we are not told about changes that may affect downstream performance this can adversely affect their ability to perform optimally. As long as we know, we can adapt as required, but communication is always key to success at this stage.

Deployment & Support

We want to ensure you remain in full control at every stage and ensure that accuracy and the performance is optimised throughout.

Our Client Services & Account Management team will then deliver and manage:

Deployment

Training, Process changes, Delivering a phased roll out along with full project planning for key milestone dates for process go live.

Full Account Support

Reporting, 1st line, 2nd & 3rd line, KPI Monitoring, Account Review, Steering Group engagement and any planned expansion initiatives. Dedicated account management and single point of escalation for all account related queries from within the senior management team

To make the partnership really work we need you to:

  • Provide continuity of communicaiton and for all nominated points of contacts for our support team.
  • Alert us to any planned changes to the business which may affect performance of the automated processes
  • Help us optimise and enhance performance through collaboration and scheduled performance review.
  • Celebrate our successes and give us honest feedback.
  • Encourage cultural adoption of Intelligent Automation (IA) growth strategies within your wider business and supply chain. IA represents an opportunity for your entire organisation to enjoy multiplied efficiencies once you embrace the potential for incremental growth.
Process Controller Review

During implementation we recommend weekly reviews to evaluate progress, monitor performance, manage issues, risks and budget.
Post-implementation we monitor performance daily and conduct routine health checks and account reviews to keep you moving forward.

Governance

We also like to update and engage regularly with any other steering groups and senior level stakeholders to update on progress and evaluate performance.
This is conducted through regular review, reporting and meetings as required.

Risk Management

Everything we do is fully audited and logged. We maintain a full risk register and log all events, requested support tickets and change logs for ease of troubleshooting and reference.

MANAGED SERVICES

Ready to try Intelligent Automation?

Get in touch with our team and discover just how much you can accelerate business growth using cutting edge process automation technology

Book a free consultation